Support and frequently encountered problems

Support, about and language

At the bottom of the side menu you will normally find:

• Support: available help channel to resolve usage incidents
• About: information about the application, version and product identification
• Language: interface language selector when translations are available

The About section may include the legal identification of the product as medical software, as well as version and traceability data.

Best practices

• Do not share your username or password.
• Log out if you are using a shared device.
• Only install the app from authorized sources.
• Keep the operating system and the application up to date.
• Check before submitting a reading that the recorded information is correct.

Frequently encountered problems

Situation	What you can try
The app does not load data	Check the connection and reopen the application.
The session expires	Log in again and verify that you are using the correct credentials.
The camera does not open	Check the system permissions and confirm that no other app is using it.
Devices or measurements do not appear	They may not yet be enabled in your account; consult the care or support channel indicated.
The app closes unexpectedly	Update to the latest available version and restart the device. If it persists, contact support.