Frequently encountered problems

Situation	What you can try
The page does not load or an error appears when entering	Check your internet connection, refresh the page or try another browser.
You are repeatedly asked to log in	The session may have expired for security reasons. Log in again and, if it persists, contact support.
The camera does not appear when recording a measurement	Check browser permissions for the site and close other applications using the camera.
Follow-ups or devices do not appear	They may not yet be available for your user; check your access or contact support.

If the problem continues

Ask the patient to contact the support available in Doctomatic, providing:

• Browser used.
• Device type.
• Description of the error observed.
• Screenshot, avoiding the inclusion of sensitive clinical data.