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Incidents and escalation

This section covers the common situations that nursing typically resolves or escalates during their daily work.

Common incidents​

  • patient with no recent activity
  • incomplete or poorly legible reading
  • pending alert with no comment or follow-up
  • patient question about device usage
  • technical incident during capture or access

What message or action to give​

  • remind the patient how to take the measurement or capture
  • check whether the issue is usage-related, adherence-related, or technical
  • leave traceability of the contact in the visible area of the platform
  • escalate to the physician profile if the incident has clinical impact

When to escalate​

It is advisable to escalate when:

  • the value or trend suggests clinical risk
  • the alert cannot be resolved with an operational check
  • the problem affects configuration, permissions, or account structure
  • the technical incident recurs and blocks follow-up
Temporary placeholder for a future screenshot of a nursing operational incident

Temporary example for an incident and its traceability.

Pending screenshot: show an alert or a patient detail where the comment, incident status, and the context needed to decide whether to escalate are clearly visible.